Customer Journey Mapping to Build Customer Empathy & Understanding | July, 21 2016




Join an engaging 3 hour session to learn the basics of ‘Customer Journey Mapping’ one of the fundamental enablers for customer centricity that is the most powerful tool to help organizations think ‘Outside-In’ from the customers’ perspective(s). Click here to read more details.

Key Session Objectives
1. Introduction to customer journey maps and why they are important
2. How organizations and startups can benefit from them
3. Explore core principles of customer journey mapping through fun and engaging exercises

Workshop Facilitator’s Profile
This workshop will be facilitated by Ghulam Husnain Ali a professional with 15+ years of Management Consulting and Advisory experience. Ghulam is one of the first and few regionally based ‘Certified Customer Experience Professionals’ ( and a certified SCHEMA® ( assessment facilitator. View his LinkedIn profile.


When & Where ?
July 21st, 2016
10:ooAM to 1:00PM
in5 Innovation Hub
Boutique Villa #7, Dubai Knowledge Village, Dubai.



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